CITY OF SAN ANTONIO
FINANCE DEPARTMENT
INTERDEPARTMENTAL CORRESPONDENCE
TO: Sheryl Sculley, City Manager
FROM: Troy Elliott, CPA, Finance Director
COPY: High Profile Contracts Committee; Ben Gorzell, Jr., CPA, Chief Financial Officer;
Kevin Barthold, City Auditor; Xavier Urrutia, Parks and Recreation Director
SUBJECT: Post-Solicitation Briefing for Enterprise Point-of-Sale and Reservation/Registration Systems Project (Customer First San Antonio [C1SA] Project)
DATE: May 12, 2015
The Finance and Parks and Recreation departments will present a post-solicitation briefing on the solicitation for enterprise point-of-sale and reservation-registration systems (EPOS-RRS). A pre-solicitation briefing was presented to the High Profile Contracts Committee on November 12, 2013.
The post-solicitation briefing will include an overview of the procurement, estimated contract value, high-profile designation, term of resultant contract, project scope of services and considerations, scoring criteria, project requirements, project timeline, and SBEDA Program requirements.
A Request for Competitive Sealed Proposals (RFCSP) was released to 467 potential vendors for a fully integrated end-to-end solution for both the POS and RRS functional areas, if available in the marketplace, or for a prime integrator responsible for the implementation of solutions offered by different suppliers. The goal is to establish a standardized, modern enterprise platform for processing, reporting, and managing cashiering for goods and services as well as for accessing a wide range of City events and facilities. A key driver of this project - dubbed Customer First San Antonio - is to enable customers to make various types of payments online easily and securely. Recent citizen surveys showed the largest decrease in satisfaction was from the City's lack of on-line services and payments.
The selected vendor is required to have experience with similar clients in the implementation of both POS and RRS systems. The vendor will be responsible for all elements and phases of the project, including planning, system implementation, software integrations, training, and testing.
The RFCSP was advertised in the San Antonio Express-News and the City's website. A Pre-Release Notice was sent to all potential vendors prior to the RFCSP posting. An evaluation committee consisting of representatives from Finance, Parks and Recreation, ITSD and key stakeholder departments evaluated the proposal.
The evaluation committee used a consensus scoring method to evaluation the single proposal received in accordance with the published criteria, which included: 1) background, experience and qualifications of Respondent Team, b) proposed plan, c) pricing, and d) SBEDA participation.
The item is expected to go to Council for consideration on June 18, 2015.