DEPARTMENT: Aviation
DEPARTMENT HEAD: Frank Miller
COUNCIL DISTRICTS IMPACTED: Citywide
SUBJECT:
Professional Services Agreement with XIP Consulting for the San Antonio Airport System
SUMMARY:
This Ordinance authorizes a professional services agreement with XIP Consulting, LLC for IT Support Planning services for the San Antonio Airport System in an amount not to exceed $131,450.00.
BACKGROUND INFORMATION:
The San Antonio Airport System (SAAS) needs a consistent preventative maintenance strategy for IT. With no maintenance management system, it has been difficult to track when warranties expire and when end devices such as monitors and computers and servers need to be replaced. The majority of the IT systems were installed and implemented in 2010 as part of the Terminal B expansion and were under warranty for a year so the need for preventative maintenance has not become critical yet; however it is becoming a challenge as systems age, warranties expire, and technology upgrades are needed. This disjointed IT preventative maintenance process leaves systems vulnerable due to knowledge gaps, service gaps, and ongoing maintenance impacts.
In addition, SAAS is in need of an overall system replacement strategy for IT components such as network switches, uninterrupted power supplies and cameras. The Aviation IT department has a limited staff making it difficult to track and manage assets, support projects, and support strategic projects. A staffing review is needed to identify any impact to staff related to the recommended maintenance structure. The staffing review will include required expertise and training to be maintained within the Aviation IT Division. The staffing review will also include coordination with the ITSD support structure to ensure any changes are consistent with both SAAS and ITSD needs.
Solicitation
The Aviation Department, in coordination with the Finance Department, released a Request for Proposals on...
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