DEPARTMENT: Convention & Sports Facilities
DEPARTMENT HEAD: Patricia Muzquiz Cantor, Executive Director
COUNCIL DISTRICTS IMPACTED: 1, 2
SUBJECT: Ticketing Service Agreement for the Convention & Sports Facilities Department
SUMMARY:
A briefing on Ticketing Services Agreement to provide exclusive event ticketing services for the Convention & Sports Facilities Department.
BACKGROUND INFORMATION:
The Convention & Sports Facilities (CSF) Department hosts a wide range of sporting events, concerts, trade shows, and performing art events at the Alamodome, Henry B. Gonzalez Convention Center, including the Lila Cockrell Theatre and Carver Community Cultural Center. An automated ticketing system is necessary to support all ticketed events to capture, manage, and track the status of event tickets in an organized and highly-collaborative manner.
The City currently has a contract with Ticketmaster L.L.C., to provide automated ticketing services at Convention & Sports Facilities pursuant to Ordinance 2019-04-18-0329 through September 30, 2019.
The City issued a Request for Proposal (RFP 19-002) on January 11, 2019 to solicit proposals for an exclusive agreement to provide automated ticketing services for the Convention & Sports Facilities Department. The RFP was advertised in the San Antonio Express-News, TVSA channel, and an email notification was released to a list of potential Respondents identified by the Convention and Sports Facilities Department. Additionally, the RFP was posted to the City's Bidding and Contracting Opportunities website.
Responses were due February 15, 2019, and a total of three (3) firms responded and were deemed eligible.
All proposals were reviewed by the evaluation committee and the committee decided to interview all three (3) Respondent firms. On April 25, 2019, an evaluation meeting and interviews were conducted, which included representatives from the City Manager's Office, Conventi...
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