DEPARTMENT: Finance
DEPARTMENT HEAD: Troy Elliott
COUNCIL DISTRICTS IMPACTED: City Wide
SUBJECT:
Customer First San Antonio (C1SA) Project - Software and Implementation Services for Point-of-Sale and Reservation/Registration Systems
SUMMARY:
This Ordinance authorizes a contract with The Active Network, Inc., to provide the City Departments' and residents with a standardized, modern enterprise platform for processing, reporting and managing payment transactions through a new Point of Sale System (POS) as well as a Reservation and Registration System (RRS) for increasing public access to a wide range of City events and facilities. The systems will meet Payment Card Industry (PCI) compliance standards, inclusive of new Europay, MasterCard and Visa (EMV) requirements. The estimated contract value for the proposed solution from Active Network is $1.73 million for the software and implementation for both POS and RRS and $254,000 annually thereafter for software maintenance and subscription fees. The total cost of the project inclusive of Active costs, hardware and installation costs, and other professional services is $2.63 million. This project will be funded with $1.73 million from the Capital Budget. The $890,397 above and beyond the current Capital Budget funding will be requested through the Budget process. The estimated cost breakdown for the project is as follows:
POS (Active Payment Manager)
Implementation Services - Active
$ 271,742
Software & Licensing - Active
$1,033,500
Other Professional Services
$ 360,000
Hardware & Installation
$ 444,500
Year 1 Software Maintenance
$ 81,125
Contingency
$100,000
POS Subtotal
$2,290,867
RRS (Active Net)
Implementation Services - Active
$ 152,800
Other Professional Services
$ 25,000
Hardware & Installation
$ 65,000
Annual Subscription
$ 60,730
Contingency
$ 30,000
RRS Subtotal
$ 333,530
PROJECT TOTAL
$2,624,397
BACKGROUND INFORMATION:
Submitted for City Counci...
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