DEPARTMENT: Finance
DEPARTMENT HEAD: Troy Elliott
COUNCIL DISTRICTS IMPACTED: Citywide
SUBJECT:
Ratification of a Contract for Task Enhancement to the CityFlag, Inc. for the San Antonio 311 Mobile Application
SUMMARY:
An ordinance authorizing the ratification of a contract with CityFlag, Inc. in the amount of $62,980.00, to provide task enhancements for the City of San Antonio 311 mobile application. Funding was provided from the ITSD Operating Fund in the FY 2018 Adopted Budget. This contract was procured citing a Sole Source exemption according to the provisions of Texas Statutes Local Government Code 252.022.07.
BACKGROUND INFORMATION:
In November 2016, the City of San Antonio released a Request for Competitive Sealed Proposals for the development and deployment of a new 311 mobile application as part of the Smart Cities Initiatives program. The 311 mobile application was to provide residents with a self-service portal to report calls for basic and specific City services. Seven (7) proposals were received in response to this solicitation. Interviews were held and the selected respondent provided an offer that was below the required authority for City Council action. An informal contract was awarded on April 4, 2017 to CityFlag, Inc., a local SBE/MBE company, for an initial cost of $22,800.00. Additional support for three (3) years after "Go-Live" in the amount of $6,000.00 annually was also awarded for a total contract value of $40,800.00.
The functionality of the newly developed 311 mobile application included full integration with the City's Customer Relationship Management (CRM) system, support for twenty-five (25) unique service types with the potential to scale, ability to connect calls directly from application to City's 311 Call Center, in-app access to device's camera to allow photo attachments to requests, provide information about recently opened and closed service requests as well as general status updates, gamification eleme...
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