DEPARTMENT: 311 Customer Service Office
DEPARTMENT HEAD: Paula Stallcup, Sr. Manager, 311 Customer Service
COUNCIL DISTRICTS IMPACTED: City-wide
SUBJECT:
Presentation of new 311SA Mobile Application
SUMMARY:
New 311SA Mobile App was developed by a local start up, Cityflag, Inc., and is free and available for download at the Apple iTunes and Google Play stores.
BACKGROUND INFORMATION:
In May 2018, the City of San Antonio implemented a soft launch of the new 311SA Mobile App developed by Cityflag, LLC, a local startup company and member of Geekdom. The City awarded this contract for the development and deployment of a new 311 mobile application and was part of the Smart Cities Initiatives program.
The new 311SA mobile application is fully integrated with the City's Customer Relationship Management (CRM) system, and supports the submittal of 53 different services from the Animal Care Services Department, Development Services Code Enforcement, Parks and Recreation, Solid Waste Management and Transportation & Capital Improvements departments. These requests are submitted directly to the department from the mobile app.
The City's 311 Customer Service Office, Information Technology Services Department and Innovations Office work with Cityflag closely to develop an innovative and engaging mobile application. The main components of the 311SA Mobile App include:
==> Ability to advise the City of various City concerns that need to be addressed, such as stray animals, potholes, graffiti, overgrown yards, etc.
==> Manage your requests through your profile which tracks service requests and their status (open, due date, closed)
==> Social media-like engagement through the Urban Feed where you can follow other users and be advised of their requests submitted as well as those submitted through other channels (calling 311 or using 311 website)
==> Gamification elements where a user received points and badges for submitting requests, as well as vot...
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