city of San Antonio


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File #: 19-1481   
Type: Staff Briefing - Without Ordinance
In control: Audit and Accountability Committee
On agenda: 1/29/2019
Posting Language: AU18-F10 Follow-Up Audit of Police and Fire Department 9-1-1 Operations and Response Time Reporting
Attachments: 1. AU18-F10 Follow-Up Audit of SAPD SAFD - 911 Operations and Response Time Reporting
Date Ver.Action ByActionResultAction DetailsMeeting DetailsVideo
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AUDIT COMMITTEE SUMMARY
January 29, 2019
Follow-Up Audit of Police and Fire Departments
9-1-1 Operations and Response Time Reporting
Report Issued December 17, 2018

Audit Objective

Determine if prior audit recommendations are successfully implemented and working as intended.

Background

In December of 2016, the Office of the City Auditor completed an audit of 9-1-1 operations and response time reporting. The objectives and conclusions of the 2016 audit were as follows:

Determine if the City's 9-1-1 call answering process is properly managed.

The Office of the City Auditor concluded that the City's call answering process was properly managed. However, 11 recommendations were made to further strengthen existing controls and processes surrounding the 9-1-1 call answering process.

Determine if the Police and Fire Departments' response times are accurately calculated and properly reported.

The Office of the City Auditor concluded that the Police and Fire Departments' response times were accurately calculated and properly reported based on the departmental reporting models in use. However, two recommendations were made to further enhance transparency and accuracy.

SAPD and SAFD management agreed with the conclusions and developed action plans to address 12 of the 13 audit recommendations. The SAFD declined an audit recommendation to reduce staffing costs in the call answering process by incorporating civilian call takers and dispatchers.

Audit Scope & Methodology

The audit scope was limited to the recommendations and corrective action plans made in the original report for January 2017 through February 2018, as well as current and/or continuing activities observed during the audit (e.g. public education and business continuity planning).

Our methodology included interviews with management and staff from SAPD and SAFD. Testing criteria included the FBI's Criminal Justice Information Services (CJIS) Security Policy, Version 5.6 and National Emergency Numb...

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