DEPARTMENT: Finance
DEPARTMENT HEAD: Troy Elliott
COUNCIL DISTRICTS IMPACTED: Citywide
SUBJECT:
Constituent Relationship Management System
SUMMARY:
This ordinance authorizes a contract with Leidos Digital Solutions, Inc. utilizing the General Services Administration contract GS-35F-0636K, for the continued use of Intranet Quorum, a constituent relationship management system for an initial cost of $103,910.50 and a total contract cost of $171,314.20. The initial cost of $103,910.50 is for the term of April 19, 2019 through April 18, 2020 and will be funded through the Information Technology Services Department Fund in the FY 2019 Adopted Budget. The remaining amount of $67,403.70 will be for the term of April 19, 2020 through April 18, 2021 and will be submitted as part of the FY 2020 budget process.
BACKGROUND INFORMATION:
Submitted for Council consideration and action is an offer submitted by Leidos Digital Solutions, Inc. utilizing the General Services Administration (GSA) Contract GS-35F-0636K for the continued use of Intranet Quorum (IQ), a constituent relationship management system that the Mayor and City Council utilize to manage their respective constituent bases. IQ increases the efficiency for elected officials to communicate with constituents, promote events, and track issues and concerns. Currently, the Mayor's Office and all ten City Council offices have access to the IQ tool.
Residents communicate a variety of issues and concerns to their elected officials. These issues and concerns range from seeking assistance with street repair, cars running stop signs, gun shots, and abandoned vehicles to requesting street signage, assistance with low-income housing, economic development, and construction projects.
In 2017, the Mayor, City Manager and City Council offices requested to pilot a system that would allow for the tracking of incoming calls, emails, walk-in interactions and US Postal mail from constituents. The objective was to h...
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