City of San Antonio - File #: 19-3900

• File #: 19-3900
• Type: Purchase of Services
• In control: City Council A Session
• On agenda: 6/6/2019
• Posting Language: Ordinance approving a contract with SHI Government Solutions, Inc. to provide product licensing, implementation and development services for a mobile application for the Building and Equipment Services Department for a first year cost of $168,183.75 funded from ITSD Capital Project funding. The remaining annual and maintenance support costs of $31,250.00 will be submitted as part of the annual budget process for FY 2020 and FY 2021 for a total contract value for $230,683.75. [Ben Gorzell, Chief Financial Officer; Troy Elliott, Deputy Chief Financial Officer, Finance]

DEPARTMENT: Finance


DEPARTMENT HEAD: Troy Elliott


COUNCIL DISTRICTS IMPACTED: Citywide


SUBJECT:

Plant Maintenance Mobile Application and Automation


SUMMARY:

This ordinance authorizes a contract with SHI Government Solutions, Inc. to provide product licensing, implementation and development services for a mobile application for the Building and Equipment Services Department for a first year cost of $168,183.75 funded from ITSD Capital Project funding. Recurring annual maintenance support costs of $31,250.00 will be submitted as part of the annual budget process for FY 2020 and FY 2021 for a total contract value for $230,683.75.


BACKGROUND INFORMATION:

Several City Departments including Building and Equipment Services (BESD), Transportation and Capital Improvements (TCI), Solid Waste Management (SWMD), San Antonio Fire (SAFD) Convention & Sports Facilities (CSF), Aviation and Parks Departments utilize SAP for their work order management needs. The current process used by these departments to complete work orders in the field is still very manual and paper based. Paper copies of work orders are issued to tradesmen for work assignments. The tradesmen perform the work and write the date, time and notes on the hardcopy work order and then hand carry the hardcopy to their supervisor. The supervisor then updates the work order status in SAP and hand carries the work order to the Customer Service team to enter time, work done, notes and close the work order in SAP.
Some of the issues with this are:

1. Duplication of paperwork and data entry effort.
2. Real time information availability.
3. Inefficient travel routing for tradesmen.

Submitted for City Council consideration and action is an offer submitted by SHI Government Solutions, Inc. to develop and deliver a mobile application to address the issues with the current work order management process used by BESD and other City departments. The mobile application is on a Mendix platform which is an establ...