city of San Antonio

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File #: 19-7589   
Type: Staff Briefing - Without Ordinance
In control: Audit and Accountability Committee
On agenda: 10/15/2019
Posting Language: AU19-C03 Audit of ITSD Cisco Products & Services Contract
Attachments: 1. AU19-C03 Audit of ITSD - Cisco Products & Services Contract
Date Ver.Action ByActionResultAction DetailsMeeting DetailsVideo
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October 15, 2019
Audit of Cisco Products and Services Contract
Report Issued September 19, 2019

Audit Objective

Determine if the ITSD contract for Cisco products and services is adequately managed including the review of pricing discounts.


The Information and Technology Services Department (ITSD) is a centralized office that designs, implements and oversees the technological maintenance and advancements for the City of San Antonio. In doing so, City council approved ITSD's proposal to utilize certain procurement agreements with the Texas Department of Information Resources (DIR).

The Texas DIR is dedicated to assisting governmental agencies serve the public by leveraging its buying power into enticing vendors to compete by offering large product and service discounts. All vendor contracts must meet state procurement laws and rules applicable to Texas state agencies. Additionally, the DIR will manage and hold vendors accountable for all pricing and agreement obligations.

A portion of ITSD's council-approved, DIR budget is utilized to purchase Cisco products and services. Cisco branded goods and services are found implemented throughout the City within IT hardware, IT software, professional and technical services, and maintenance and support.

Scope & Methodology

The audit scope was from January 1, 2018, through December 31, 2018, and included the review of approved ordinances, contractual agreements and vendor expenditure reports from the state, Cisco and SAP.

In order to establish criteria for our test work, our methodology included conducting interviews and walkthroughs with key ITSD and IT Procurement staff in order to gain an understanding of the procurement process.


ITSD has procedures in place that ensure the City is continually acquiring discounts on Cisco products and services that either meet or surpass the agreed contractual minimum.

IT Procurement process controls serve as effective controls fo...

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