city of San Antonio

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File #: 20-6068   
Type: Staff Briefing - Without Ordinance
In control: Housing Commission
On agenda: 10/28/2020
Posting Language: Discussion and Possible Action on the Emergency Housing Assistance Program (EHAP) Evaluation Survey Questions and Strategy. [VerĂ³nica R. Soto, Director, Neighborhood and Housing Services Department]
Date Ver.Action ByActionResultAction DetailsMeeting DetailsVideo
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Neighborhood and Housing Services Department




Verónica R. Soto, FAICP, Neighborhood and Housing Services Department Director








Discussion and possible action on the Emergency Housing Assistance Program (EHAP) evaluation survey questions and strategy.




During the September 14, 2020 special session, Commissioners recommended staff create a survey to evaluate the Emergency Housing Assistance Program.  


The goal of input is to identify opportunities to improve EHAP through dialogue with applicants, intake partners, and the public. Recommendations from the outreach working group were to create an outreach survey and have one or more in-person meeting(s).


During the special session, Commissioners requested a survey that:


1)                     Takes should be no longer than three (3) minutes to complete and;

2)                     Focuses on EHAP evaluation (Access, Usage, and Outcome Experiences)


During Outreach workgroup meetings on both October 7 and October 14, the draft survey received feedback from workgroup members.  The draft was provided to Housing Commission members, who in turn gave edits to staff. 


If approved by the Housing Commission, the survey will be reviewed by the Culture and Neighborhood Services Committee in November. 


The approved survey would be distributed through Council offices, EHAP applicants, neighborhood associations, homelessness service providers, Commissioners, and outreach working group. It would be distributed as requested for a to-be-determined amount of time, and a report would be provided to Commission.





If the Commission does not approve the Survey, the survey will be sent back for review.




There is no fiscal impact at this time.




Staff recommends approval of the survey as is presented.