City of San Antonio - File #: 20-7023

• File #: 20-7023
• Type: Staff Briefing - With Ordinance
• In control: City Council A Session
• On agenda: 12/10/2020
• Posting Language: Ordinance ratifying a contract with GoodSAM in the amount of $149,000.00 annually to provide the San Antonio Fire Department with a web-based telemedicine triage system. The initial subscription-based service term is through October 18, 2021, and funded through the FY 2021 SAFD Adopted General Fund Operating Budget. Funding for the four optional one-year renewal options is subject to future City Council Budget appropriations.
• Related files: 21-1313

Date	Ver.	Action By	Action	Result
12/10/2020	1	City Council A Session

DEPARTMENT: Fire


DEPARTMENT HEAD: Charles N. Hood, Fire Chief


COUNCIL DISTRICTS IMPACTED: Citywide


SUBJECT:

Annual Contract for a Telemedicine Triage Solution for SAFD


SUMMARY:

This ordinance authorizes ratification of a contract with GoodSAM in the amount of $149,000.00 annually to provide the San Antonio Fire Department (SAFD) with a web-based Telemedicine Triage System. The initial subscription-based service term is October 19, 2020 through October 18, 2021, with four optional one-year renewals for on-going annual subscription costs. Funds for the initial service term are available in the FY2021 SAFD Adopted General Fund Operating Budget. Funding for renewal options is subject to future City Council approval of appropriations as part of the annual budget process.


BACKGROUND INFORMATION:

Submitted for Council consideration and action is the ratification of an offer submitted by GoodSAM for the delivery, implementation and subscription-based services of a web-based Telemedicine Triage System for the San Antonio Fire Department (SAFD).

SAFD Communications and Operations Division requested a direct contract in order to support direct incident triage. This direct contracting initiative was solicited citing a Public Health and Safety Exemption. As a result, the City issued a Request for Offer (RFO) for a "Annual Contract for a Telemedicine Triage Solution for SAFD" (RFO 6100013280) on September 18, 2020, with a submission deadline of September 25, 2020.

Once fully deployed, this application will assist the triage paramedic to determine the condition of the patient/caller in low risk occurrences in order to provide the most effective level of response via the patient's mobile device.

The current state of service for calls to a 911 Dispatcher for Fire or Emergency Medical Service (EMS) results in a manual transfer of a 911 call to a fire call taker. A de...