City of San Antonio - File #: 21-1283

• File #: 21-1283
• Type: Purchase of Equipment
• In control: City Council A Session
• On agenda: 2/4/2021
• Posting Language: Ordinance approving a contract with Prime Government Solutions to provide a highly configurable resident connection platform to consolidate resident engagement throughout the City for a three-year term with the option for the City to renew for two additional, one-year periods. The initial system license / subscription services and implementation costs of $506,900.00 are funded through the FY 2021 Information Technology Services Capital Budget and are included in the FY 2021 - FY 2026 Capital Improvement Program. Operations and annually recurring license / subscription services in the estimated amount of $325,000.00 will be funded through various City Department operating budgets as adopted through the annual budget process. [Ben Gorzell, Chief Financial Officer; Troy Elliott, Deputy Chief Financial Officer, Finance]

Date	Ver.	Action By	Action	Result
2/4/2021	1	City Council A Session

DEPARTMENT: Finance


DEPARTMENT HEAD: Troy Elliott


COUNCIL DISTRICTS IMPACTED: Citywide


SUBJECT:

Resident Connection Platform


SUMMARY:

This ordinance authorizes a contract with Prime Government Solutions to provide a highly configurable Resident Connection Platform to consolidate resident engagement throughout the City. The initial system license / subscription services and implementation costs in the amount of $506,900.00 are funded through the FY 2021 Information Technology Services Capital Budget and included in the FY 2021 - FY 2026 Capital Improvement Program. Operations and annually recurring license / subscription services in the estimated amount of $325,000.00 will be funded through various City Department operating budgets as adopted through the annual budget process.


BACKGROUND INFORMATION:

Submitted for Council consideration and action is a proposal submitted by Prime Government Solutions for the delivery, implementation, integration, customization and maintenance of a resident connection platform for the City.

The City has multiple independent and legacy systems in place for resident engagement. These systems do not allow for integration with each other nor with other existing City platforms. In order to better serve the City's residents, key stakeholders from the Government and Public Affairs Department, Office of the City Clerk, Mayor and City Council Offices, City Attorney's Office and the Information Technology Services Department worked to identify key components thought necessary for a forward looking and highly configurable solution that would assist in consolidating resident engagement tools.

The stakeholder group identified five core components as necessary to provide residents with a seamless user experience:

1. Constituent Management - This component will allow Council offices to manage interactions and relationships with their constituents, City departments to improve interactions and service delivery, and for resident...