DEPARTMENT: Finance
DEPARTMENT HEAD: Troy Elliott
COUNCIL DISTRICTS IMPACTED: Citywide
SUBJECT:
Digital Referral and Case Management Platform
SUMMARY:
This ordinance authorizes a contract with SHI Government Solutions, Inc. to provide SA: Ready to Work and the Department of Human Services with product licensing, implementation and development services for a digital referral and case management platform for a total contract value of $665,925.00 over a five year period. Funding for the initial implementation in the amount of $202,125.00 is available from the Information Technology Services Department Capital Budget. Funding for subsequent fiscal years is subject to City Council approval of the annual budget.
BACKGROUND INFORMATION:
Submitted for City Council consideration and action is the offer submitted by SHI Government Solutions, Inc. to provide product licensing, implementation and development services utilizing the Signify Health platform for a digital referral and case management solution for SA: Ready to Work and the Department of Human Services (DHS).
As a result of increased demand for tracking City funded services provided by contractual partners, the Information Technology Services Department (ITSD) worked with the Department of Human Services (DHS), San Antonio Metro Health District (SAMHD), Economic Development (EDD) and Neighborhood Housing Services Department (NHSD) to identify an enterprise platform that will aggregate citizen service delivery within a single digital referral and case management platform. The current process used by these departments is partially paper based and each department operates and reports differently. A single platform will allow the City to review and consolidate citizen requests for assistance. Additionally, it will consolidate requests from over 70 agency partners through the Alamo Area Community Network (AACN).
The initial implementation of the Signify Health platform will provide the Workforce ...
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