City of San Antonio - File #: 21-4479

• File #: 21-4479
• Type: Purchase of Services
• In control: City Council A Session
• On agenda: 6/17/2021
• Posting Language: Ordinance approving a contract with SHI Government Solutions, Inc., to provide the City of San Antonio with product licensing, implementation, and development services for Signify, a scalable digital referral and case management platform for a total contract value of $665,925.00 over a five-year period. Initial implementation is proposed for the Department of Human Services, and the Training for Job Success and SA Ready to Work programs. Funding for the initial implementation in the amount of $202,125.00 is available from the FY 2021 Information Technology Services Department Capital Budget. Funding for subsequent fiscal years is subject to City Council approval of the annual budget. [Ben Gorzell, Chief Financial Officer; Troy Elliott, Deputy Chief Financial Officer, Finance]

DEPARTMENT: Finance


DEPARTMENT HEAD: Troy Elliott


COUNCIL DISTRICTS IMPACTED: Citywide


SUBJECT: Digital Referral and Case Management Platform



SUMMARY:
This ordinance authorizes a contract with SHI Government Solutions, a software reseller, to provide the City of San Antonio with product licensing, implementation and development services for Signify Health's digital referral and case management platform. The total contract value, inclusive of initial implementation costs for the Department of Human Services, Training for Job Success and SA Ready to Work programs is $665,925.00 over a five-year period. Funding for the initial implementation in the amount of $202,125.00 is available from the FY 2021 Information Technology Services Department Capital Budget. Funding for subsequent fiscal years is subject to City Council approval of the annual budget.

BACKGROUND INFORMATION:
The 2019 Status of Poverty in San Antonio Report identified the importance of a single, multi-disciplinary referral and case management platform to facilitate integration of asset-building and social safety net services. A platform of this kind would alleviate double work and create efficiencies within the organization and across the city. In recognition of the impact of COVID - 19 in exacerbating the demand for integration to better serve San Antonio residents, the City of San Antonio's COVID - 19 Recovery and Resilience Plan also prioritized implementation of a community referral and case management platform.

Following the COVID 19 - Recovery and Resilience Plan adoption, the Information Technology Services Department (ITSD) worked with the Department of Human Services (DHS), San Antonio Metro Health District (SAMHD), Economic Development Department (EDD) and Neighborhood Housing Services Department (NHSD) to identify an enterprise platform.

The City issued a Request for Offer (RFO) for "Digital Referral and Case Management Platform" (RFO, 6100013829) on April 20, 2021 with a ...