DEPARTMENT: Finance
DEPARTMENT HEAD: Troy Elliott
COUNCIL DISTRICTS IMPACTED: Citywide
SUBJECT:
Incident Reporting System for San Antonio Public Library
SUMMARY:
This ordinance authorizes a contract with Omnigo Software, LLC. for the delivery, implementation, integration, and maintenance of an incident reporting system for the San Antonio Public Library (SAPL) in the total amount of $66,509.12. The initial system subscription services and implementation costs are funded through the FY 2020 Information Technology Services Capital Budget in the amount of $33,540.00. Operations and maintenance (O&M) costs for subsequent years will be funded by the Library General Fund in the amount of $32,969.12.
BACKGROUND INFORMATION:
Submitted for Council consideration and action is a proposal submitted by Omnigo Software, LLC for the delivery, implementation, integration, and maintenance of an incident reporting system for the San Antonio Public Library.
The San Antonio Public Library Department is replacing their locally developed Incident Reporting System (IRS) with a commercial off-the-shelf (COTS) application designed to log violations of the patron code of conduct and other security incidents. The new system includes much needed emergency communication functionality, appropriate workflow for proper review of incident documentation, as well as improved reporting for more efficient and effective deployment of resources.
Approximately 2,000 incidents are reported each year and the IRS is used to log incidents involving violations of the Library Patron Code of Conduct Policy, as well as other security and/or safety incidents involving the public or public service locations. This IRS will ensure that incidents will be carefully managed and capture appropriate documentation, communication and action, while protecting patron privacy.
The City issued a Request for Competitive Sealed Proposals (RFCSP) for "SAPL Incident Reporting System" (RFCSP 6100010551) on ...
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